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It is possible that the problem you described is caused by Nero entries which remain on your computer.
Please delete these entries manually.
For this, five essential steps are necessary:
1. Delete Nero from the directory “Programs”, if applicable.
2. Delete Nero from the directory “Common files”, if applicable.
3. Delete the folder “Temp” from the directory “Local settings”.
4. Delete Nero from the registry, if applicable.
5. Reboot you computer.
1.
Delete Nero from the directory “Programs”
Right-click the "Start" button in the Windows start menu and select the entry “Explorer”.
-> The Windows Explorer will open.
In the drop-down menu select the menu item “System (C:)” and click the folder “Programs”.
Can you see the folder “Nero” in this directory?
If that is the case, please right-click the folder “Nero” and select the entry “Delete” in the menu.
-> The window “Confirm the folder deletion” will open.
Confirm this by clicking the “Yes” button.
If the deletion of single subfolders is not possible, follow the path “C:\Programs\Nero\Nero 7“ respectively “C:\Programs\Nero\Nero 8“ and delete the subfolders individually by right-clicking the respective folder and selecting the entry “Delete” in the menu.
-> The window “Confirm the folder deletion” will open.
Confirm this by clicking the “Yes” button.
Folders and files that cannot be deleted may remain in the respective directory.
Please let us know which files and folders these are and what the error message tells you during the deletion.
2.
Delete Nero from the directory “Common files”
Right-click the "Start" button in the Windows start menu and select the entry “Explorer”.
-> The Windows Explorer will open.
In the drop-down menu select the menu item “System (C:)” and subsequently click the folders “Programs” and “Common files”.
Can you see the folder “Ahead” respectively "Nero" in that folder?
If that is the case, right-click the folder “Ahead” respectively "Nero" and select the entry “Delete” in the menu.
-> The window “Confirm the folder deletion” will open.
Confirm this by clicking the “Yes” button.
If the deletion of single subfolders is not possible, follow the path “C:\Programs\Common files\Ahead“ respectively “C:\Programs\Common files\Nero“ and delete the subfolders individually by right-clicking the respective folder and selecting the entry “Delete” in the menu.
-> The window “Confirm the folder deletion” will open.
Confirm this by clicking the “Yes” button.
Folders and files that cannot be deleted may remain in the respective directory.
Please let us know which files and folders these are and what the error message tells you during the deletion.
3.
Delete the folder “Temp” from the directory “Local settings”
Right-click the "Start" button in the Windows start menu and select the entry “Explorer”.
-> The Windows Explorer will open.
Please open the follwing directory:
under Windows Vista:
c:\User\<your username>\AppData/Local
under Windows XP:
C:\Dokuments and Settings\<your username>Local Settings
You will find the subfolder “Temp” in this location.
Right-click the folder “Temp” and select the entry “Delete” in the menu.
-> The window “Confirm the folder deletion” will open.
Confirm this by clicking the “Yes” button.
If the folder “Local settings” is not displayed in this directory, check the following settings in Windows:
In the menu bar of Windows Explorer select the "Tools" menu. Select "Folder Options", go to the "View" tab, and in the navigation tree under "Hidden files and folders" select the option "Show hidden files and folders". Confirm this change by clicking the "Apply" and "OK" buttons.
4.
Delete Nero from the registry
Click "Start" in the Windows start menu.
Click the "Run" command.
-> The window "Run" will open.
Enter "regedit" in the "Open" text field and click the "OK" button.
-> The registry window will open.
First check if there is still the entry “Ahead” in the navigation tree on the left side of the window under the path HKEY_LOCAL_MACHINE\Software\.
If that is the case, right-click the folder “Ahead” and select the entry “Delete” in the menu.
-> The window “Confirm the key deletion” will open.
Confirm this by clicking the “Yes” button.
Then check if there is still the entry “Nero” in the navigation tree on the left side of the window under the path HKEY_LOCAL_MACHINE\Software\.
If that is the case, right-click the folder “Nero” and select the entry “Delete” in the menu.
-> The window “Confirm the key deletion” will open.
Confirm this by clicking the “Yes” button.
Now check if there is still the entry “Ahead” in the navigation tree on the left side of the window under the path HKEY_CURRENT_USER\Software\.
If that is the case, right-click the folder “Ahead” and select the entry “Delete” in the menu.
-> The window “Confirm the key deletion” will open.
Confirm this by clicking the “Yes” button
Finally check if there is still the entry “Nero” in the navigation tree on the left side of the window under the path HKEY_CURRENT_USER\Software\.
If that is the case, right-click the folder “Nero” and select the entry “Delete” in the menu.
-> The window “Confirm the key deletion” will open.
Confirm this by clicking the “Yes” button.
5.
Reboot you computer
Close all open windows and reboot your computer.